Yes, all are welcome!
No, we do not require these items and will not ask for them.
Our pantry is open to those in need and intended to provide an at-need solution between regular grocery shopping trips. The pantry exists to help those who have found themselves in a tough situation and in need of assistance. Please note that personal care and household items may be shopped once a month and can only be shopped by those that bring their TWA Client ID Card.
For first time visitors, you will be asked to complete three short forms – new client registration form, release and waiver of liability and indemnity agreement, and TEFAP. If you would like to save some time, the new client registration for and release and waiver of liability and indemnity agreement can be completed here.
When you arrive, please get in line outside the front door in the order in which you arrive. Approximately 30 mins prior to opening, a volunteer or staff member will distribute pagers (similar to what you might receive at a restaurant). Once we open, we will recall the pagers in order in which they were handed out.
(It is common that the first household in line arrives between 1-2 hours prior to the time the pantry opens. Please be patient and understand that we do not allow anyone to wait in the building regardless of the weather, so plan accordingly.)
If you have not competed the registration form, you will be given hard copies to complete. Once complete, or if you have completed the online registration form, we will verify your account in our database and then provide you with a TWA Client ID Card. This card will serve as a form a communication while at the pantry and you are expected to bring it with you each time you visit. If you lose your card, you will be charged $1.00 for a replacement.
Once checked in, you will wait in the lobby until a volunteer is ready for you.
**overall selection of items is subject to availability based on donations received.
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: 1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue SW, Washington, D.C. 20250-9410; 2) fax: (202) 690-7442; or 3) email: [email protected].
This institution is an equal opportunity provider.