Resource Center & Choice Food Pantry

Arrival and Check-In Process

When you arrive, please line up outside the front door in the order you arrive. Approximately 30 minutes prior to opening, a volunteer or staff member will distribute pagers (similar to what you might receive at a restaurant). Once we open, pagers will be recalled in the order they were handed out.

Please note: It’s common for the first household to arrive 1–2 hours before opening. We kindly ask for your patience, and we are unable to allow waiting inside the building prior to opening.

If you have health, mobility, or disability-related concerns, please alert a volunteer so we can provide reasonable accommodations while you wait.

First-Time Visitors

If this is your first time visiting, you’ll be asked to complete three short forms:

New Client Registration Form
Release and Waiver of Liability and Indemnity Agreement
TEFAP Eligibility Form (required by federal guidelines)

To save time, you can complete the New Client Registration Form and Release and Waiver of Liability and Indemnity Agreement online before you arrive:

Important Note:
Completing the Together We Achieve New Client Registration Form and Waiver is not required to receive USDA TEFAP food assistance.

TEFAP food assistance is available based solely on self-attestation of eligibility, without providing any additional information.

Clients who choose to complete these forms may access additional pantry and non-food services, but no client will be denied USDA food for choosing not to complete them.

(The TEFAP Eligibility Form must be signed in person during your first visit and again annually.)

Important Note on USDA Food Access

You are never required to show ID or provide additional documents to receive USDA TEFAP food assistance.

While we offer additional non-USDA items and programs that may have different requirements (such as personal care and household goods), you can always receive USDA foods without providing any extra information.

We are committed to ensuring everyone can access food assistance with dignity and respect.

Frequently Asked Questions

How does the pantry work?

Shopping Experience

Each household receives a shopping cart.
Volunteers will guide you through personal care and household items if you are interested (available once per month and requires the TWA Client ID Card).
Food pantry shopping is self-guided, allowing you to select foods that meet your family’s needs and preferences.
Offerings include non-perishable items, refrigerated/frozen foods, fresh bakery items, and fresh produce.**
Limits per item are clearly posted to ensure fair distribution; all households are expected to follow posted limits, regardless of household size.
After shopping, you’ll pack your groceries in the designated area. (Please bring reusable bags if possible.)

Before leaving, you’ll present your TWA Client ID Card at checkout where your groceries will be weighed for tracking purposes.

If you do not have a card, you will still be served.

Accessibility Notice

Together We Achieve is committed to making our pantry experience accessible to everyone.

Due to the layout of the building, mobility may be more challenging for wheelchairs and strollers. If you require assistance, volunteers are available to help when you arrive.

We also offer curbside service for those needing mobility accommodations. Please let a volunteer or staff member know upon arrival, and we will bring your groceries to your vehicle.

Limited home delivery is available on a first-come, first-served basis for households facing significant barriers to visiting in person. Ask a volunteer or staff member if you would like more information about this option.

**selection of items is subject to availability based on donations received.

Am I eligible?

Yes, all are welcome!
We provide food assistance to anyone who expresses a need—no income verification or eligibility screening is required.

Do I need my ID, social security card, or birth certificate?

No.
We do not require, request, or ask for identification, social security cards, birth certificates, or proof of income to access food assistance.

How often can I visit the food pantry?

You are welcome to visit the food pantry whenever your household is in need.

Our pantry is designed to offer support during times of need, particularly between regular grocery trips or during unexpected hardships.

Please Note:

Personal care and household items are available once per month and require a TWA Client ID Card to access.
The TWA Client ID Card is not required to access USDA TEFAP food items.
It may be required to access additional food pantry or non-food items.

What if I lose my TWA Client ID Card?

No problem!
If you lose your TWA Client ID Card, a replacement can be issued for $1.00.
The card helps speed up service and access to additional pantry and non-food items, but it is not required to receive USDA TEFAP food assistance.

Client & Provider Rights and Responsibilities

Neighbor Bill of Rights

As a recipient of food from a HACAP Food Reservoir Partner Pantry:

You are entitled to receive food free of charge.
You are not required to give donations, pay, work, or participate in religious services in order to receive food.
You will be treated with dignity and respect at all times.
You will be provided with clear policies and procedures for receiving food.
You are free to refuse any food items that do not meet your dietary or religious standards.
You will receive food that meets the local, state and federal standards for food safety.
You will not be turned away for lack of identification or documentation of need.
You are not required to provide your social security card or ID to receive food.
You have to the right to receive food in a safe environment; violence, theft, profanity, or verbal abuse will not be tolerated.
You have the right to receive food without discrimination based on age, race, family status, national origin, language, gender identity, disability, religious belief, sexual orientation.
You have the right to confidentiality. We will not share or sell any of your personal information.

Provider Bill of Rights

As a food Pantry that distributes food:

We will emphasize customer service and allow Neighbors as much choice as possible in selecting food that best fits their needs.
We will provide a welcoming atmosphere, where there is open communication between staff and the Neighbors and all are treated with respect, sensitivity, and dignity.
We will provide food to all regardless of age, race, family status, national origin, language, gender identity, disability, religious belief, or sexual orientation.
We have the right to refuse service to anyone that is hostile, disruptive, aggressive or threating to staff, volunteers, or other Neighbors.
We may limit the quantity of food served to each Neighbor in order to ensure all guests receive food.
We will ensure that staff or volunteers that are in need of food will not be allowed preferential treatment or receive more food than others. They will follow the same process as others including intake procedures.
We will work to understand the needs of our Neighbors and do our best to respond accordingly.
We have the right to determine our pantry’s hours of operation and service guidelines, assuming availability to Neighbors is a priority and all Neighbors are served equitably and within the USDA Service guidelines and hours of operation should be clearly posted for Neighbors to see.

Civil Rights Statement

Together We Achieve provides food assistance without discrimination based on race, color, national origin, sex (including gender identity and sexual orientation), age, disability, religious creed, or reprisal or retaliation for prior civil rights activity.

This institution is an equal opportunity provider.

USDA Non-Discrimination Statement

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: 1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue SW, Washington, D.C. 20250-9410; 2) fax: (202) 690-7442; or 3) email: [email protected].
This institution is an equal opportunity provider.